FAQ


Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, Google Pay, and other secure payment options.

2. Do you ship internationally?

Yes! We offer international shipping to many countries. We ship across the United States and to Canada, The UK, England, Australia, and New Zealand. Shipping costs and delivery times vary depending on your location.

3. How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout.

  • Domestic orders: Typically arrive within 3–7 business days.

  • International orders: Usually arrive within 7–21 business days.
    You’ll receive a tracking number once your order ships.

4. How much does shipping cost?

Shipping is calculated at checkout based on your location and order weight. We also offer free shipping on orders over $100, if applicable.

5. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log in to your account and view the status under "My Orders."

6. Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible at admin@yesmomma.com, and we’ll do our best to help. Please put, "Cancel Order - (insert order number here)" as the subject line. Once an order has shipped, it cannot be changed or canceled.

7. What is your return policy?

We accept returns within 15 days of delivery. Items must be unused and in their original packaging. Visit our "Returns" page for full details.

8. What if I received a damaged or wrong item?

We're so sorry! Please contact us right away with your order number and a photo of the item, and we’ll make it right.

9. Do I need an account to order?

No, you can check out as a guest. However, creating an account lets you track orders, save your info, and check out faster next time.

10. Is my personal information safe?

Yes. We use industry-standard encryption and security practices to protect your data. We never sell your information to third parties. See our "Privacy Policy" for more details.

11. Do you offer gift cards?

Not at the moment.

12. Do you offer discounts or promotions?

We often run sales and special offers. Sign up for our newsletter or follow us on social media to stay updated.